FAQ

🧰 Frequently Asked Questions — ToolPan.shop

1. What products do you offer?

ToolPan.shop specializes in automotive lifting solutions, including car lifts, hydraulic jacks, portable lifts, scissor lifts, and related accessories for both home garages and professional auto shops.

2. Who are your products for?

Our products are ideal for mechanics, car enthusiasts, repair shops, and anyone needing reliable lifting solutions for vehicles.

3. Do you provide installation services?

Yes, we offer installation guidance and can connect you with certified installers in select regions. Please contact us for availability in your area.

4. Is shipping free?

Yes, we provide fast and free shipping within the US on all eligible automotive lifts and accessories.

5. How long does delivery take?

Orders are processed within 1–2 business days, and delivery generally takes 5–10 business days, depending on your location and the item size.

6. Do your products come with a warranty?

Absolutely. All our lifting products include a manufacturer’s warranty, typically ranging from 1 to 5 years depending on the item. Warranty details are available on each product page.

7. Can I return a lift if I’m not satisfied?

Yes. We offer a 30-day money-back guarantee on unused products in original condition. Due to the size and weight of some items, return shipping costs may apply.

8. How do I request a return or service?

Simply email us at info@toolpan.com with your order number and details. Our support team will assist you right away.

9. Do you offer support for choosing the right lift?

Of course! Our experts are available to help you select the right lift based on your vehicle type, garage space, and usage needs.

10. How can I contact ToolPan support?

You can reach us via:
📧 Email: info@toolpan.com
📞 Phone: +1 301-899-1232

We’re available Monday to Friday, 9AM–6PM (CST).